Shipping Policy

What is the delivery time?
The delivery period consists of two parts:
• Processing time:
Within 1 business day after your order, it will be checked, approved, and packed. Your package will then be prepared for transport.
• Delivery time:

  • Canada: 8-14 business days
    The shipping is handled by Canada Post (Canada).
    All shipping times exclude customs delays. During busy periods such as Christmas, Black Friday, and New Year, delays may occur.

What does shipping cost?
We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?
After the package is shipped, you will receive an email with a tracking number.
You can track your order here: [Your Website Order Tracking LINK] (Use Tracking Genie).
For logistical reasons, the shipment may be sent in multiple partial deliveries.

My tracking number isn’t working?
It may take up to 5 business days for the location to update. We ask for your patience.
If the tracking provides no information, please contact us.

Privacy Statement

Privacy Policy
This Privacy Policy explains how Fashora-live (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase through the Site.

Collection of Personal Information
When you visit the site, we collect certain information about your device, your interactions with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as "Personal Information." See the list below for more information about the personal information we collect and why.

Device Information
Examples of collected personal information: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
Purpose of collection: To load the site accurately for you and to perform analytics about the site's usage to optimize our site.
Source of collection: Automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: Shared with our processor, Shopify.

Order Information
Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
Purpose of collection: To provide products or services to you.

This Privacy Policy describes how Fashora-Live (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information that can uniquely identify an individual as "Personal Information."

When you visit our Site, we automatically collect certain information about your device, such as your browser version, IP address, time zone, cookie information, the pages or products you view, search terms, and how you interact with the site. This information is collected using cookies, log files, web beacons, tags, or pixels. We collect this information to accurately load the Site for you and to analyze how the Site is used to improve its performance. This information may be shared with our processor Shopify for business purposes.

We also collect order information when you make a purchase from the Site. This includes your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We use this information to fulfill your order, process your payment, arrange for shipping, communicate with you, and screen orders for potential risk or fraud.